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FREQUENTLY ASKED QUESTIONS

Registering
(Q) How do I register?
(A) To register click on the "register" link found on both the header and footer navigation sections
(Q) I'm under 16 and can't signup?
(A) In accordance with standard law under 16's cannot participate in auctions as they legal binding contracts
How to Bid
(Q) How can I place a bid?
(A) To place a bid on an item you must first login to your account.  Once logged in a bidding box will be displayed at bottom of all auction pages.  You can use this box to place you chosen bid
(Q) How can I keep track of items I'm bidding on?
(A) You can keep an eye on everything you are bidding on by visiting your members area and selecting the "bidding" page.
(Q) How do I know if I am outbid on an item?
(A) Our auction system will automatically notify you via email if you are outbid.
How to pay
(Q) How do I pay?
(A)



When you buy an item you will automatically get an invoice. You will get an invoice for every item bought..

You bought 1 item:
Add the postage to the item price and PayPal the amount to paypal@moonwheel.biz or send payment (bank notes only) to my home address (please see “Contact us”).

You bought more than 1 item.
Look through your invoices and find the highest postage.
Example: You bought 4 items. Postage is USD 2.00, USD 2.00, USD 4.00 and USD 2.00.
Add USD 4.00 to the total of all items bought and PayPal the amount to
paypal@moonwheel.biz or send payment (bank notes only) to my home address (please see “Contact us”).

Do you have any questions about payment, please contact us at
payment@moonwheel.biz

PLEASE REMEMBER: No refund if items bought are not send as registered mail (max. refund is USD 58.00).

January 1st 2007.
The Danish Postal Service (DPS) has changed the rules (insurance) for registered mail outside Denmark.

DPS has change the "build in" insurance of USD 160.00 to USD 58.00.
This is a set back of over USD 100.00, so please be aware of this new rule if you in the future want to use a registered letter.
Registered letters still cost the same (USD 12.00) even though the service is going down

I have talked to the DPS and they have told me that they suggest valued letters in stead of registered letters.
I think this is very funny, because the DPS do not offer this service to most countries outside Europe.

My suggestion is that you in the future skip registered mail.


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